Additional SaaS pricing strategies to counteract Stagflation

May 27, 2023

     earlier presented earlier on SaaS pricing of fees and packaging to fight stagflation by 2022. The presentation, however, is based on the presentation which was revised in the month of March in 2023, in the hands of David Vogelpohl. For more information or to see the previous presentation look over the other details in the final paragraph of this post.

Pricing the price of software as a service (SaaS) can be hard enough even during the best of times, but figuring out how to set the proper price to generate more revenue in times of inflation could be even more challenging.

This article offers suggestions for improving the pricing and packaging of your SaaS items in a subpar market

What is Stagflation?

Simply stated, stagflation is an economic phenomenon affected by three main elements:

  • The economy is slowing down.
  • The rate of inflation is extremely extreme.
  • A high rate of unemployment.

There's more pressure than ever on:

  • The pockets of potential customers you want to draw.
  • Customers' wallets that you currently have and would like to see upgrade.

This is why taking a close look at your SaaS pricing model becomes crucial in order to keep building your business during an economic recession.

Using Your SaaS Pricing Model to Fight Stagflation

The easiest answer is raising your rates until you realize that you're not the only one to do this.

More than a third of SaaS software and digital goods customers increased prices in the past year.

Graphs showing that over a third of  companies raised prices recently.

It is interesting to note that SaaS businesses tend to raise rates that are higher than inflation rates.

This one -- and it shouldn't come as surprising, it generally increases revenue however, it can be difficult to achieve at a time where customers aren't having as much cash to spend in a weak economy.

The need to reconsider pricing and packages is one of the few options which aren't optimized in SaaS.

What is the reason for raising costs? Why Not Try Something Else?

There are a variety of ways you can make more profit when the market is tight, in addition to making the prices rise.

An increase in acquisition, an increase in the conversion rate, and decreasing turnover are a few possibilities.

But, each of these alternatives require a significant amount of effort in the form of time and energy for their implementation.

When you think about the time and money which will be devoted to growing acquisition and reducing churn through strategies like product-led development (PLG) or enhanced customer success efforts, it can become an incredibly slow process. illustrated here by medium and large-sized t-shirts

Table with headers Strategy, Acquisition, and Churn, then rows labeled PLG, Customer Success, and Pricing and Packaging. Each cell includes a t-shirt of Small, Medium, or Large.

Every one of the large and medium t-shirts symbolizes the amount of time, effort and funds. This process calls for the establishment of PLG and to work towards improving the customer experience to increase customer purchase while decreasing customer turnover.

But product pricing changes take little effort and are completed in a short time, as demonstrated by the tiny T-shirt at the top.

As Patrick McKenzie points out, it's as simple as reversing an unimportant number with one that's more affluent one.

A screenshot of a tweet quoting Patrick McKenzie.

At the end of the day, changing your pricing could be the simplest, most straightforward change you can make in order to grow its revenue fast.

Optimizing Your SaaS Pricing Strategy for the New MRR and. Net Revenue Retention The Needle of Growth

As you consider implementing different pricing, an additional factor to think about is if you want to boost your efficiency for the future MRR, or for net revenue retention or both.

And then there's"the "growth mustache."

A graphic of a sideways bracket with Growth at the top and New MRR and NRR at the bottom.

The"grow" mustache is a bracket with an upside-down slant, which my former CFO always referred to. (I also added"mustache" to my "mustache" description since, well, it looks like a mustache.)

The growth is driven by an increase in monthly recurring revenue (MRR) and the number of new customers entering the market as well as Net Revenue Retention (NRR) also known as the percentage of your existing customers' MRR and ARR you are retaining or growing.

If your NRR is more than 100%, this is an increase in your profit However, this also represents an increase in the worth of your company.

Generally, there's operational leverage with different pricing and packaging, but you also know the context in which your customers might be less likely to come in, and possibly more money going out. What you do to alter the cost of your products could impact the ability of your business to attract new customers, keep those you already have and grow both. Take this into account before you make any changes.

Try a New Pricing Model for SaaS that is Creative Combinations to Unlock revenues

After you've made the right choice, changing your pricing is an option, there are a lot of ways to evaluate. Per-feature pricing, pay-as-you go plans, and the freemium model of pricing. flat-rate pricing as opposed to the usage-based pricing or per-user plans. Which is the best for your SaaS company?

There are several options to consider for starting:

  • SKUs:
  • Platform tiered plans
  • Product(s) tiered plans
  • Persona tiered plans
  • The add-ons are in one
  • Bundles of accessories
  • Entitlements:
  • Features
  • Utilization
  • Assistance
  • Pricing:
  • Price
  • Recurrence
  • Geography
  • Method of payment
  • Discounts
  • Trials are free

Look within those options for methods to increase your leverage within your business.

There are some who may have to come up with a buyer price basing it on an individual who has an average revenue per user (ARPU).

In the case of others that are not listed, it is necessary to include the latest add-on that permits for an increase in cost.

If you're not sure this could mean a switch from a flat-rate pricing system or a model based on user in favor of an evolving, feature-based or usage-based pricing model.

Be aware of the effect on your SaaS Pricing Strategies

If, for instance, the number of customers you serve decreases by a tiny percentage when the price is increased while the rest of them are able to pay higher rates and earn greater profits in the end, certain businesses may appreciate the new price point.

Be aware of developments that affect your strategy for business. An established SaaS company could have different priorities from what startups do.

Success is written with three S's

When we are thinking about the pricing of packaging and prices, we combine our capacity to earn more profit with our capability to think of some new idea.

Consider for instance the Innovation S curve which is a curve that states: We create an item that's then taken up by more people and then it falls off. And it's easy to get trapped in thinking that the only option for creating a brand new income stream is to develop a completely novel product completely.

We can decouple that thinking and begin to think about how innovative income S curves can be developed by altering the program, the plan and package as well as add-ons simply by providing users with new options to shop with you, as well as use your service.

When we look further at the use metric that is based upon a value metric which includes overages, these new strategies and also extensions could boost ARPU with time.

SaaS Pricing and Packaging Add-ons

Add-ons offer an easier path to increasing average revenue per user, for existing and potential clients on the tightest budgets, because they can have the choice of deciding what they will purchase from you, instead of having to pay a flat price for a package, which comes with a variety of features that they do not need or don't need.

For example, are there an existing entitlement that you can provide as an additional feature without adding any engineering tasks? Is there any of these capabilities that can be sliced and rearranged to make a new SKU and without having to create the entire product from scratch?

Add-ons come in a variety of styles You can utilize a range of different add-ons or make numerous bundles with them.

There's a chance of risk since they could reduce your upgrade MRR in the event that fewer users upgrade to a bigger package However, accessories could additionally be an important contributor to NRR.

To mitigate that danger Be sure to assess your rates of upgrade and downgrade before you begin making modifications to your packages and add-on offerings.

However, you can delay pitching new options up to the point that the users have signed up for your core product. Once they're using your product and like it -- and after the additional purchases they make would be considered upsells that could increase your revenues retained. You may present them with additional features that would further enhance their experience the product.

This allows customers to buy the SaaS product at a cheaper price, and it helps you increase your MRR as well as ARPU by providing additional sale.

Also, a cheaper initial cost can also aid you in getting an advantage when you go after market share, particularly if you can beat your competitors by a small amount.

New pricing level to drive Achieving Average revenue per user (ARPU)

Could it be that the tier of ARPU that you require exists between the plans you have in place?

For instance, if you're operating a tiered price model with $15, $150 and $300 options, then perhaps the best pricing level to earn more money is between the two, around $75.

Segmenting SaaS Plans can help you assess the benefits of your service and increase ARPU

Another option is to separate the packaging according to individual customer demands.

As an example, WP Engine is a managed WordPress platform which handles many different websites however, they saw an opportunity to concentrate exclusively on the customers who use WooCommerce that's why they developed a specific bundle designed for that particular group.

A screenshot of the WP Engine pricing page for a segmented pricing plan for WooCommerce users.

They could focus on their customers' requirements specifically in this segment, which helped attract their attention and get more signups. As time passed, WP Engine was able to offer more value those users, which increased the earnings from WP Engine.

The Payment Frequency can increase the leverage

A pricing plan that is year-round offers buyers the advantages of discounts by having to pay for the entire year in advance However, it also gives the possibility of reducing the chance of losing customers and to increase the total value of the client's entire life (or LTV).

For further benefits from this strategy, to increase the leverage of this method, you can offer greater discounts for annual subscriptions to new subscribers or subscribers ready to transition from monthly towards annual costs.

A price period may aid in the acceptance process for clients.

Tip If you're offering the Enterprise plan, and prices start becoming more expensive when you make an annual payment make sure to keep the amount below $5000. Many procurement departments follow a policy that demands staff to approve every purchase greater than that, so if you can keep prices lower than that, it allows customers to make purchases via credit card without having to navigate the internal hurdles at their own businesses. You can alter the policy and there's no sort of rule, however it's good to adhere to when attempting.

The Inflation Rate Isn't High enough You: Make a Change to Your Strategy

In the event that you consider changing your SaaS business's pricing policy, the willingness of potential clients to purchase the service isn't the only issue to think about. Inflation rates can fluctuate dramatically in a brief amount of time. The rate of change can differ in each country or region.

An inflation graph of the annual percent change in consumer price index in Brazil, US, India, Germany, and China from 2008 to 2022.

Financial performance is affected by headwinds in relation to various geographies could mean that localization is essential when you are selling your Saas product internationally.

Reduce the need for purchase friction localization

Localization is typically a multi-faceted process which include, but not limited to:

  • Preferential payment terms for those regions you're selling your products to.
  • The cost is local.
  • Localizing the currency.

Each of those is accompanied by an additional benefit which isn't just intended for your customers, but for your profit margin too.

Localization pricing is converted to 2x for B2C SaaS companies. It is important to offer a good justification for various pricing across different areas or countries. For instance, if a potential client is able to view various prices.

Local currencies are much easier to obtain approval for as well as those in the market to purchase it will be able to. In the event that new customers are able to see your SaaS cost in way they're familiar with, this makes it much easier to purchase and removes the hassle of conversion before making an investment.

How Can Help

The info in the preceding item was recently presented by David Vogelpohl in a webinar hosted by Cumul.io. You can view the webinar on YouTube.

David Vogelpohl Over the past twenty-five years, David Vogelpohl has led teams to develop high-end engines for development as well as technology for top companies like WP Engine, Genesis, AWS, Cloudflare, and numerous others. David is a practical-insights expert with real-world solutions which can help boost the growth of your company.

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