The school has been able to support nearly 46,000 students by Professor. The TCommerce of Rick Hanson's Erfolg story

May 23, 2024

The best-selling author, psychologist, and psychologist Professor. Rick Hanson is on the quest to assist individuals achieve enduring well-being in the face of life's challenges. This year, Rick Hanson has done this through online courses to people from all over the globe.

He was interested in the online world of learning as he wanted to aid as many individuals as he could. Instead of speaking to hundreds of students at an in-person course He wanted to be able to connect with thousands on the internet.

When the course was first introduced, the subject of self-development and mindfulness wasn't as popular online like it is today. However, he was determined to create evergreen classes in order to give people the help they required whenever, wherever.

He first began the registration procedure to sign up for his first course, he had only expected approximately 200 participants to register at first. It was a surprise to find out more than 22,000 registered in the initial weekend. "He was not expecting it," laughs Stephanie Veillon, director of Being Well, Inc. She's the one responsible for Hanson's business, "and he realized then that he required help in creating the content for his classes to ensure the highest quality. ."

Within two months Veillon built a custom LMS and content program. In the following years they moved to MemberPress, which Veillon says is difficult to manage. In 2018, when she found the website that MemberPress did not have, it felt like an exhale of relief.

"Before changing to the platform, we had a bespoke platform which required us to pay developers for maintaining on a regular basis. It was such a headache that we needed to monitor for bugs. There are no problems," continues Veillon. "Using is a massive weight off us financially and in regards to the administration." ."

Since she started using TCommerce as its platform, the students discover the course much easier to use. Furthermore, since integrating the numerous TCommerce tools for their business The platform has enabled customers to register for more than 46,000 students across thirteen different classes.

Here's how:

They re-used TCommerce

Before the switch to Payments, the company was using Stripe and PayPal to collect the payments.

In the words of Veillon, TCommerce has helped the team to sell more classes. "Any time a new feature becomes available, we're able to consider how we could apply it to our course," says Veillon. "It's enjoyable, as we are able to revisit users who are already using our classes and introduce the latest features. This gives users a reason to the class ."

While the team still gives learners the option to purchase with PayPal, Veillon says that they're grateful for how Payments helps to streamline bookkeeping--especially with the ease of refunds and clear reporting information.

Further, TCommerce's ability to automatically to calculate and pay sales tax feels like the weight of a weight off of the back of Veillon. It is due to the new US law which allows online courses to be taxed. Also, the amount that is taxed varies across states. Being able to pay and collect taxes on creators has proved vital in decreasing their administrative burdens and concerns.

"I felt stressed out over the tax reforms and the way we could estimate, collect, and then send the tax due to the correct places," explains Veillon. "When the new option became available I was so happy. ."

The checkout process was made simpler by bumping orders

One of Veillon's most loved TCommerce options is the order bumps. This feature, which helps the creators to offer more options to customers throughout the checkout process, without affecting the checkout process. The company has seen increase its income.

In addition, it's made buying the course a lot simpler, especially since Hanson provides continuing education credits for psychologists. Prior to order bumps, students had to buy credits separately following the purchase of the course -- this led to two transactions.

In order to bump up their purchase, psychologists need to simply mark the box to include CE credits whenever they are purchasing the course. This makes payments easier and also reducing the time. In actual fact, since the switch to  the new system, the whole continuing credit procedure has become simpler according to Veillon. "Everything is automatized," she shares. "Users sign up for the course and can then take the exam for continuing education and retake the test if they fail to score the required 80 percent, and are automatically awarded a certificate."

They used Buy today and pay later options

While each course has a one-time payment option, Hanson's team also leverages Buy today Pay Later choices, including Affirm, Afterpay, Clearpay and Klarna All of these are compatible with Payments.

Before introducing these payment methods, Veillon's team had to manually set up student payment plans, which was difficult to keep track of. "It was an issue because people would stop or end their payment," she says.

"By using Buy Now Pay Later, you can use Buy Now Pay Later integrations we no longer have to keep track of payment details. The integrations do the work for us."

They focused on the course's completion rates

Veillon says that one of the things that made to make Dr. Rick Hanson was so famous in the online learning space is the fact that he was not just focusing on convincing others to purchase an online course. Instead, he focused on getting them involved within the course and helping them complete the program. Through the TCommerce subscription dashboard Creators are able to identify patterns that allow them to expand faster, more sustainably, enhance their marketing and reduce time and energy.

In keeping abreast of students' enrollment levels The Hanson team continuously evaluates course content to improve participation. When students are asked to give their feedback, they can make improvements to the material they present to the public and improve their graduation rates.

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