The reasons your company should utilize many upsells as well as downsells

Aug 30, 2022

Downselling and selling is a simple way to boost the amount that your clients pay for every purchase. Instead of getting new customers, you're influencing those who are already planning to buy to spend extra money. But, it's important to be aware of how you can effectively use this strategy throughout your sales funnel, so that you're still able to provide an easy shopping experience.
 In this post, we'll cover the ways that upselling can help your company, and how you can make use of downsells and upsells , share some examples of downsell and upsell flow followed by the best advice of our the greats James Wedmore and Brendon Burchard!

What can you do to increase sales for your business?

In general, selling downsells and upsells is useful for all businesses, but let's take an in-depth look at three of the most compelling benefits upsells offer an owner of a business:

  1. Reduce time and costs. With upselling, you'll have more time and spend less on acquiring new customers! This is because upselling focuses on customer retention and aims to keep those customers who already pay they'll purchase additional products from you.
  2. Improve customer life-time value (CLV). CLV refers to how long customers remain customers as well as how long they stay in your company. The ability of upselling is to improve a customer's value as well. If you're able to increase the average CLV across all of your customers, you'll end up with an improved business!
  3. Establish profitable and meaningful relationships with customers. Upsells and downsells encourage consumers to stay engaged with your company, and hopefully, buying more of your products. As they keep engaging and engaging, you'll get to know them often, which gives you many opportunities to explain why your products and services are valuable to them!

Do you notice a common thread between the advantages? The underlying reason is that these benefits from upselling come all down to making more money. The process of upselling and selling downsells is to ensure you don't leave any money on the table!

This is something we've found to be true with our personal Heroes using our multi-upsell and downsell features. The average cost for an increase is $58. It's a whole the extra money you can be making on top of every purchase! But the data doesn't stop at that point. Also, we found that Heroes who use upsells as an conjunction with their primary offers make an average of twice as much than those who make use of solely primary offers. This is the difference between a $30,000 salary and a salary of $50,000! This is a huge difference.

How upsells and downsells work on

An Upsell is used as an option to market a new offer after the original Offer has been purchased. Customers will make an order and the Upsell will be displayed in a different page, after having completed their purchase and before they reach the webpage where they can create their account.

Then, what's an downsell? A Downsell is an additional offer made to those who do not buy the Upsell. It gives you another opportunity to create an additional sale. It is usually an offer to purchase a lower priced product as well as a reduction on the Upsell product.

Through upselling and selling, you have the opportunity to create truly unique selling strategies. You could leverage up to 10 upsells and downsells to your funnel. The best thing to do is not use more than that, however you are able to decide and build the flow that works best for your company.

Many examples of upsells and discounts + inspiration

So, what can you sell as an alternative to a downsell or upsell? There are tons of possibilities.
 
 Both for upsells as well as downsells it is always an option of providing digital products including online courses and downloadable materials, as well as exclusive access to a community. They can be inactive, so your revenue and profitability goes up without any additional effort from your side. If you've got existing products in your library, see what pairings make sense to offer. What decides whether the digital product is an upsell or a downsell is based on how the price of it relates to your primary offer, or if you're leveraging any discounts in order to attract customers.
 
 If you provide any type of physical products, like a book, specialty equipment or any other item, you could offer that also. It is particularly effective if the knowledge product primary offer references some kind of instrument or device which you could encourage your student to purchase with you in order to increase the experience.
 
 Another option that makes a great upsell us an offer that provides a higher standard of support to the purchaser of the primary offer. This could come in the forms of coaching sessions, training webinars, dedicated customer support, guaranteed quicker responsesor better evaluation of coursework. Consider if you can provide a higher level of service, that often involves the use of time. When you are planning your deals, be sure you and your team have the ability to handle the additional workload. Also, be sure to ensure that you set the price accordingly so it's profitable.
 
 Want to see a live illustration? Here's an upsell and downsell offer from the pediatric sleep consultant Little Z's Sleepers. Once a person purchases the product, they will be offered an upsell that provides an unlimited chat service online. It is a fantastic way to upsell a customer and permits the user to choose to receive a better level of support.

Screenshot of an offer from Little Z's Sleep Team for unlimited chat support

For a downsell, Little Z's Sleepers leverages using the technique of offering discounts on digital products - in this case it's an online course. Based on the information in this offer this is a self-paced course. So it doesn't require any additional time needed from their team.

Screenshot of an offer from Little Z's Sleep Team for 50% off their Early Morning Wakes course


Top tips for upselling taken from Heroes

We've seen some of the best examples of upselling in the past, but is the time to get direct advice from expert information creators. The master experts in knowledge creation Brendon Burchard and James Wedmore gave their advice as well as tricks and tips for utilizing upselling in your sales strategy.

Brendon explained it simply, "Use this feature [upselling! Make sure you don't leave money on floor. Upselling is a great option to generate additional income and help make your marketing efforts more profitable and worthwhile."

James's top recommendation dives into the experience your customers get through an upsell. He stated "The most important tip I could give on how to do upsells lies in your customer experience. Most people make mistakes when they set when it comes to upsells since the consumer just took a leap by committing to themselvesand, because of the upsell, now they feel like that they didn't receive everything they needed."

What can he do to overcome the issue of use of upsells? When customers purchase, he sincerely thanks to the client and ensures after their purchase, they will have all the information they require to address their challenge. In order to introduce the upsell the salesperson suggests that buyers might find that the other product serves a distinct demand from the one that prompted them to first made their purchase.

It is important to keep in mind that mistakes are bound to happen as you navigate upsells for your first time. James spoke on the #1 mistake he made in the start of his upsell journey, "The biggest mistake I made when it came to upsells was that I relied too much on the effectiveness of the upsells to allow me to be profitable. This is the type of offer that people typically refer to as the tripwire deal, where you have an affordable upfront product that has many upsells in the back end." To avoid making this mistake yourself, James recommends making sure that the sales funnel works with the first product, and using only upsells in order to increase revenue and increase the profitability.
 
 Now that you've heard from the experts, it's now time for you to test on upsells that you can use for your own enterprise!

The bottom line on upselling

Upselling at its root is a cost-effective, simple way to increase the value of every transaction that you make with your customers. Through the use of upsells and discounts it gives customers more opportunities for your customers to buy products that satisfy other requirements. This means that upselling will significantly boost your profits with no effort on your part.
 
 Ready to incorporate upsells into your own online course or your digital sales plan? makes it easy! You get everything you need for building marketing, sell, and market your digital products. You can implement your selling strategy inside the same tool for your checkout pages, landing pages and payments processing. As a result, customers enjoy a great shopping experience without any tech integration issues on your end.
 
 With , you can add as many as 10 additional upsells and downsells to your offer. It's a 10-fold chance to make a sale without any additional effort! As the pro, Brendon Burchard, says, "Use this feature! Make sure you don't put money on the table."
 
 If you're already an Hero, get into the app and start exploring options for upsells as well as downsells!
 
 Explore everything the world offers Start developing your company today completely free. Seriously. You can take advantage of a 14-day trial spin for free! you!

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