In today's competitive market keeping customers loyal and decreasing churn are essential for the long-term viability. Businesses that have strong educational programs for customers reporting an average 7.6% increase in revenue This is among the best strategies to make significant gains in satisfaction of customers, retention, and overall business growth.

  Skip ahead:  

•    The reason why customer education is vital to the success of a business
•    Plus: Creating the success of customer education
•    Advantages and Success Stories
•      Chargebee
•      Hootsuite
•      PayShepherd
•      Flashpoint
•    Beginning with Plus

Why education of customers is crucial to business success

The education of your customers can help to maximize the benefits of your product by reducing frustration and ensuring that they are engaged throughout the course of length of. This is not just beneficial for retention, but also makes your customers into advocates that actively recommend your brand. Well-educated customers are empowered to use and navigate your products independently, reducing their requirement for assistance and allowing your customer success team to focus on intricate, high-value interactions.

An effective customer education program can also accelerate the time to worth. If customers are able to quickly understand how to utilize your service and meet their objectives They are likely to stay with the service, and even explore other capabilities. This creates a cycle of greater engagement and loyalty which will help increase the value of customer lifetime (CLV) as well as general revenue growth.

Additionally, education for customers allows your team to track the effect of education through metrics such as the rate of completion, customers' feedback, and engagement analytics. These insights help refine the educational plan and show its value to stakeholders, showing that investing in education for customers will yield tangible returns.

Plus: Ensuring the success of customer education

Plus has been designed to help companies create impactful and scalable customer education programs that support the growth of their business and help retain customers. By providing a comprehensive suite of software for creating courses analysis, engagement, and monitoring, Plus empowers your team to provide effective instruction that addresses your clients requirements at each stage on their path.

Benefits and Success Stories

Global expansion success: How Chargebee leveraged Plus for worldwide growth

They launched Subscription Academy with Plus to create a complete online learning platform that offers professional-led masterclasses and courses as well as certifications. Its intuitive design and robust analytics enabled Chargebee to continuously refine the education experience and expand their offerings without constraints.

" Plus is a powerful platform that offers scaling, which allows organizations to increase their course offerings and student number without limiting."

  --- Guy Marion, Chief Marketing Officer at Chargebee.

Results:

• The program has trained over 5,400 people across twenty countries. This has led to increased customer proficiency and a decrease in turnover.
• Nearly 800 participants displayed their certificates, increasing community engagement and strengthening Chargebee's global brand presence.

Boosting customer loyalty: Hootsuite's winning strategy with Plus

Hootsuite utilized Plus for the development of Hootsuite Academy and to offer an array of videos and certificates available to both customers and the general people. Hootsuite Academy covered topics like social selling, media marketing as well as social advertising. It also helped to increase awareness and involvement.

"Hootsuite Academy is one of the most effective instruments we can use to reduce turnover and improving the amount of time spent."

  -- Ryan Chynces, Former Online Education Manager at Hootsuite.

Results:

• Over 450,000 students have been have been trained, and more than 72,000 certificates granted, creating an enormous collection of enthusiastic, knowledgeable customers.
• Significantly reduced the rate of churn was seen as clients felt more confident and engaged and engaged, which resulted in better retention as well as more effective support.

Streamlining customer onboarding The PayShepherd's story with Plus

PayShepherd streamlines contractor relationships and provides project insights for the owners of assets in the industry. But, they had to face significant issues when they were attempting to onboard new users.

The procedure was lengthy that required meetings with one person for users to be guided through each aspect of the application. This hands-on approach wasted valuable time and resources. It also posed a challenge for growth of the company.

PayShepherd introduced Plus to tackle these issues by creating an online self-guided training program. This platform allowed users to learn the software in their own way which freed up the company's resources while ensuring consistent training across their growing customers.

"We have had a very successful rollout. We had a full-time use of Plus within a matter of four weeks. It had returned back to our team in just three months."

--  Jenn Hunter, Co-FounderPayShepherd

  Results:  

• A 75% reduction in the amount of time spent onboarding, which is 350 hours in just three months.
• The feedback received from users was positive and they loved the platform's ability to accommodate different learning styles, such as visual and downloadable content.

PayShepherd used Plus to improve their its resources and allow their staff to maintain its human touch while scaling to serve greater numbers of users efficiently.

Enhancing education for customers to empower users the Flashpoint's evolution with Plus

Plus was the perfect platform for Flashpoint to transition to an on-demand self-guided learning model. This change enabled the organization to establish an online school that allowed students to take their learning at their own speed while maintaining consistent, high-quality training across the board.

        "Using Plus has allowed us to employ our customer education in a larger the scale of. We have trained over 3,000 customers in our services and products. Without In addition It would have required immense amounts of money for us to teach our customers."    

- Grace Tilmont, Director of Education Services at Flashpoint

Results:

• 3000+ customers who have been trained on their services and products, significantly reducing the resources needed for large-scale training.
• Enhances engagement and onboarding of customers, allowing users to build confidence and improve product usage efficiency.

The flexibility of Plus made it possible for Flashpoint to include multimedia, design bespoke learning paths, and provide continuous updates to reflect the ever-evolving nature of their platform. The flexible approach has did not just improve the user educational experience, but also established Flashpoint as an industry leader in proactive, customer-focused education.

Getting started with Plus

Your goal may be streamlining onboarding, minimizing support demands and maximizing product acceptance, Plus equips your team with intuitive tools, advanced analytics and scalable. Create courses efficiently and quickly while analyzing the impact of your education at a real-time pace.

Expand Your Business With online Learning

Looking to drive the growth of your business and increase revenue?

The Book of Plus is your most comprehensive guidebook that includes twelve real-life success stories, one for each month of the year. Learn proven strategies by organizations that have succeeded in scaling online education for big gains.

Get your complimentary copy now and learn the strategies that work!

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