In today's highly competitive business environment, keeping customers loyal and decreasing the number of churning customers is vital to ensuring long-term success. Firms that are able to provide solid customer education programs have reported an average of 7.6 percent increase in their revenue which is among the top strategies to achieve significant improvements in customer satisfaction as well as retention rates as well as overall growth.

Skip ahead:

•       The reason why customer education is crucial to business success
•       Plus: Assuring success in customer education
•       The advantages and success story
•       Chargebee
•       Hootsuite
•       PayShepherd
•       Flashpoint
•       Getting started using Plus

Why education of customers is crucial to the success of a business

The process of educating your customers can help you maximise the benefit of your product, reducing the level of discontent that they feel and enabling them to remain engaged for a long time. It's not only beneficial in terms of retention, but makes your customers advocates who promote your company's brand. Well-educated customers are empowered to utilize and use your product independently, reducing their requirement for assistance and freeing up the customer service staff to concentrate on more intricate interaction with customers that are high in value.

A well-crafted instruction and education program for customers could also help speed the process to benefit. If customers are able to quickly comprehend how to use your product and reach their desired goals, they'll be more inclined to make use of your product, and to explore further options. This leads to higher engagement and retention that supports customer lifetime value (CLV) and overall sales growth.

In addition, it helps your company track the success of education materials through analyzing the results of courses, such as completion rates, customer feedback and engagement metrics. The data you collect will help you refine your education strategy, and demonstrate that your approach is beneficial for all parties involved by showing that investing in education of customers will yield tangible returns.

Plus: Assuring the efficacy of education to customers

Plus is designed to help businesses create effective and sustainable training programs that help customers increase their retention and expansion. Through an array of software for creating courses as well as analysis and engagement, Plus empowers your team to design efficient and effective training programs that meet your clients' needs at every stage in their learning journey.

The Benefits and Success Stories

Global expansion success: How Chargebee leveraged Plus for worldwide growth

The company has developed Subscription Academy with Plus, creating a extensive online learning system that offers professional-led masterclasses and courses as well as certificates. Its easy-to-use layout and powerful analytics have helped Chargebee to continuously improve the learning experience and expand the range of offerings offered to their customers without limiting their offerings.

" Plus is an incredibly powerful platform with the ability to scale, which allows organizations to grow their course offerings and number of students without limiting."

     -- Guy Marion, Chief Marketing Officer at Chargebee.

Results:

• More than 5,400 students were trained in twenty countries. This has led to better customer service and reduced the number of customers who are churned.
• More than 800 students displayed their academic credentials to encourage people to be involved and enhancing the global presence of the brand Chargebee.

Enhancing customer loyalty Hootsuite's successful strategy to Plus

Hootsuite employed Plus to develop Hootsuite Academy and to offer a variety of online training and certifications to customers as well as the general population. Hootsuite Academy covered topics like social advertising, marketing on social media and social media marketing. It also helped to increase engagement and awareness.

"Hootsuite Academy" is among the strongest instruments we can use to reduce the rate of churn and increasing the duration used."

     -- Ryan Chynces, Former Online Education Manager at Hootsuite.

Results:

• Over 450,000 learners have been trained and granted 72,000 certificates, creating an enormous number of highly knowledgeable, faithful customers.
• A significant reduction in the rates of churn were observed since clients were happier and engaged which led to higher retention rates and more efficient campaigning.

Streamlining customer onboarding PayShepherd's journey to Plus

PayShepherd streamlines contractor relationships and provides project details to owners of assets in the industry. They did have some problems when trying to take on new users.

It was a lengthy process that required one-on-1 meetings with the users to learn about each aspect of the software. This approach was inefficient and squandered resources and became a roadblock for growth of the company.

PayShepherd implemented Plus to deal with these issues by creating a self-guided online training program. It allowed customers to study the program according to their own pace and thus freeing up the resources of their company as well as ensuring the uniform training of their expanding customer base.

"We had a great success with the launch. We were able to use the full time of Plus in just a couple of just four weeks. The Plus system was returned to the team within three months."

     -- Jenn Hunter, Co-FounderPayShepherd    

Results:

• A 75% decrease in the time in the process of boarding, which is about 350 hours in three months.
• An enthusiastic feedback from customers who appreciated the system's flexibility to support different methods of learning, such as download and visual content.

PayShepherd employed Plus to make its resources more efficient and let their employees keep its personal interaction as it expands to handle larger number of users effectively.

     Scaling customer education to empower customers: Flashpoint's transformation by integrating Plus    

Plus offered the best platform that allowed Flashpoint to move to an on-demand, self-guided learning method. This change enabled the company to create an online academy that let students take their education according to their own schedule and also provide top-quality, consistent training across the board.

"Using Plus has enabled us to use our customer education to a much larger size of. We've trained more than three thousand users on our services and products. Without Plus It, we would have required an immense amount of resources to educate our clients."

-- Grace Tilmont, Director of Education Services at Flashpoint

Results:

• More than 3,000 customers have been trained about their products and services which has resulted in a substantial decrease in the number of the resources needed to conduct large-scale training.
• Improved customer onboarding and interaction which allows users to increase confidence in their products and increase the efficiency of.

The versatility of Plus allows Flashpoint to include multimedia as well as create unique ways to learn, and provide regular updates to take into account the ever-changing nature of the platform. This flexible model does not just enhance the overall customer education experience but it also positions Flashpoint as an industry-leading provider for user-centric and proactive educational services.

Starting with Plus

It could be about streamlining onboarding, cutting down on requirements for support or products' adoption. Plus equips your team with professional instruments, the latest analysis tools, and flawless scalability. Learn quickly and efficiently while analyzing the impact of your education immediately.

Maximize Your Profits by Using Online Training

Want to boost revenues and drive business growth?

The Book of Plus is your ultimate playbook, featuring 12 real-world success stories every month in the year. Dive into proven strategies from organizations that have scaled the online learning experience to make huge improvements.

     Get your copy for free today and discover how you can improve it!    

Are you prepared to transform your organization by using online education?

Plus provides you with the tools and support to develop efficient, profitable educational programs that are tailored to the goals of your company.

Are you seeking answers? Or do you want to know more about how Plus can benefit to you?

Connect with our team now and set your sights by working with us!

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